123-reg still hasn't restored customers' websites after mass deletion VPS snafu

Datetime:2016-08-22 23:56:37          Topic:          Share

Angry customers of hosting biz 123-reg, who have been left without websites after a major cockup by the firm over the weekend, are continuing to report problems.

Problemsemerged on Monday, after the company confessed to virtual private server customers it ran a script containing an catastrophic error at 7am on Saturday as part of its clean-up process on the 123-reg VPS platform.

It transpired that the fault affected 67 servers out of 115,000. Some customers got in touch to report the incident had effectively "deleted their businesses".

Lawyer Paul King, from the April King law firm, has said he is compiling a list of customers seeking compensation.

In a tweet yesterday evening 123-reg said: "Service is being restored for the majority of customers affected. If you are still affected, please pm or email vps-team-123@123-reg.co.uk."

However, one customer told The Register this morning: "It's now 5 days and no VPS back." He added: "Our server was being rebuilt last night and had some hope but this morning it says 'unknown paused' in their control panel."

Others reported that the data on their websites looks corrupt.

In an email update sent to customers yesterday and seen by The Register , the company's brand manager, Richard Winslow, said the company had been working hard to restore services following the outage.

He said: "123-reg is doing everything in its power to restore as much of your data as possible. Whilst the 123-reg VPS product is an unmanaged service, we have committed a large number of resources to help restore services back to normal as quickly as possible. We are working with experts across Europe, including the world’s leading data restoration company, Kroll Ontrack."

He said the company always recommends that customers "implement backups to safeguard against unexpected issues".

Winslow added: “I fully understand how important your VPS service is to you and I would like to apologise for the downtime you have faced. As soon as we have more information on the status of your restoration, I will be in touch."

The Register has asked 123-reg for further comment. ®