UK web host 123-Reg goes TITSUP, customer servers evaporate

Datetime:2016-08-22 23:56:56          Topic:          Share

UK hosting and domains provider 123-Reg has been struck by a weekend TITSUP (Total Inability To Support Usual Performance) that knocked an unspecified number of VPS (virtual private server) customers offline.

The company posted a status message saying that the unspecified issues arose on April 16.

123-reg customer, software company INNmaster, contacted The Register directing our attention to its post on the topic, claiming a rogue script had deleted customer sites .

“At 7am on Saturday morning someone at our hosting provider ran a script that had a catastrophic error in it. The result was that the script deleted the servers and websites of all their customers!”

INNmaster's post says that company has implemented a disaster recovery plan, running up a backup server in a different location, but expresses sympathy for anybody without a proper backup.

The Register has contacted a support e-mail address at 123-reg to ask whether INNmaster's account of events is accurate.

However, more serious is the apparent silence from 123-reg. The company's Twitter account has stuck to variations on “we're working on the problem” since the outage began, with the last Tweet at the time of writing promising an e-mail to affected customers:

Update 5: Customers affected by VPS issues will be sent an email from 123-reg this afternoon. Further updates: https://t.co/37s8eWkhJ7

— 123-reg (@123reg) April 17, 2016

We await further information. Other affected 123-Reg customers can feel free to contact us with their experiences,here. ®